I am still reeling from my SuperShuttle ordeal of less than 24 hours ago. In this economy, I was fine with the idea of sharing a ride with other weary travelers if it meant saving about 20+ dollars on cab fare. And I realized that being frugal might add an hour to my travel time. Not a problem.
However, I live only 30 minutes from JFK and I arrived home 2 and 1/2 hours after I boarded the SuperShuttle. For the first hour, I was the only passenger in that darn blue van as my uncommunicative driver hopped in and out of terminals in search of passengers. I understand that the logistics of organizing passenger arrivals is more prone to error than departures but it strikes me as excessive that my SuperShuttle experience was longer than my flight from Florida to New York. Lesson learned: I can always make 20 bucks but I will never get back my valuable time.
I have just e-mailed the following complaint letter to SuperShuttle demanding a full refund. Stay tuned for updates.